Billing and plans

Billing lives under Settings, Billing and needs either the Owner role or a role with the billing capability. Everyone else sees the page read only. All prices below are per month and exclude VAT.

How pricing works

You buy seats, and each seat carries the modules that person needs. The platform itself comes with every seat and is never billed separately, so a seat with no modules is free.

• Design, 29 per user. Floor, wiring and rack plans, plus templates.
• Sales, 19 per user. Bill of materials to quote, offers, orders, purchasing and invoicing.
• Service, 19 per user. Tickets, RMA, installed devices, credentials and maintenance.
• Planning, 19 per user. Crew scheduling, availability and time tracking.
• All-access, 69 per user. All four on one seat, instead of 86 bought separately. This is applied automatically when a seat holds all four.
• Platform Pro, 29 per organisation. Your branding on client documents, unlimited active projects, stock levels and movements, the AI assistant, and priority support. Optional: every module works without it, but the free platform is capped at two active projects.
• Field app, 12 per installer. On-site check-off, QR scanning, photos and offline working, for people who never open the desktop app.

Monthly or yearly applies to the whole organisation, not per module. Yearly bills ten months for twelve.

Seats

The Seats card is where you assign modules. Add a seat, pick the modules, and optionally assign it to a member. An unassigned seat is paid capacity waiting for an invite, which is useful when you know someone starts next week. You cannot hand your own seat to someone else in a single edit.

Members with no seat can still use the platform. The page tells you how many have none.

Making a change

Changes are staged, not applied as you click. A bar at the bottom shows the old total, the new total, and the difference. Review changes lists exactly what is changing before you confirm. If you leave the page with unsaved edits, you are asked first.

If you already have a live subscription, a confirmed change updates it immediately and the difference is prorated on your next invoice. Removing a module takes write access away right away; the data stays readable.

Checkout, payment and invoices

Your first paid change sends you to Stripe Checkout. Your billing address is collected there, a VAT number can be entered, and VAT is added based on that address, or reverse charged for a valid EU VAT number outside the Netherlands. Promotion codes are accepted. Nothing is charged and no plan changes if you abandon checkout.

Any remaining days of your signup trial carry over to the Stripe subscription, so converting early does not cost you the rest of your trial.

Once you have a billing account, the Manage button opens the Stripe portal for your payment method, billing address, VAT number and every past invoice. If payments have not been switched on for your organisation yet, that card says so and the page tracks your plan without charging.

If a payment fails, a red banner appears with a direct link to update your payment method.

Cancelling

Cancel subscription schedules the plan to end at the end of the current billing period. You keep full access until then and can resume any time before that date. After it ends, modules switch off and your data stays readable.

Storage

Files count against your organisation, not against a project. Without Platform Pro you get 1 GB, which is plenty for drawings, spec sheets, and config exports, and useless as a place to park video. Platform Pro removes the cap entirely; storage is cheap and we would rather not have that conversation with you.

Individual files are capped whatever your plan: 50 MB for a project file or a device config, 25 MB for an image such as a floor plan background or a product photo, 20 MB for your terms of service PDF.

What counts: project files, device config exports, and the source image behind a floor plan. What does not: generated PDFs such as quotes and invoices, which are rewritten rather than piled up, and your logo. Storage is shown on the Billing page with what is left.