This Privacy Policy explains how VTS Solutions ("we", "us", "our"), a company registered in the Netherlands under KVK number 70168741, with its registered address at Breitnerlaan 62, 2391 GC Rotterdam, The Netherlands, operating the Avitly service ("Service"), processes personal data.
Who we are
The Service is operated by VTS Solutions ("we", "us", "our"), a company registered in the Netherlands under KVK number 70168741, with its registered address at Breitnerlaan 62, 2391 GC Rotterdam, The Netherlands. For any privacy question, contact us at info@avitly.com.
Data we collect
- Account data: name, email, organisation, and authentication details you provide when signing up.
- Customer & project data: information you enter about your customers, projects, quotes, wiring and rack plans, offers, tasks, and tickets.
- Files you upload: floor plans, CAD drawings (such as DXF), product images, configuration files, and other documents you add to a project.
- Usage data: log data and device and browser information generated when you use the Service.
- Payment & billing data: where paid plans apply, billing details are handled by a payment processor; we do not store full card numbers.
How we use data
We process personal data to provide and improve the Service, authenticate users, communicate with you, provide support, comply with legal obligations, and secure the platform. Our legal bases include performance of a contract, legitimate interests, consent (where required), and legal obligation.
Offers you share
Offers and proposals you send are accessible through a link to the recipients you share them with. You control who receives that link.
Sharing & sub-processors
We share data with the sub-processors that host and operate the Service, under appropriate data-processing terms:
- Supabase (Supabase, Inc.): application database, authentication, and hosting (EU region).
- Cloudflare (Cloudflare, Inc.): object storage for files you upload and generated documents (floor plans, CAD drawings, product images, invoices, quotes, and proposals), and bot protection on sign-in (EU).
- Stripe (Stripe Payments Europe, Ltd.): subscription billing and payment processing on paid plans (EU/US).
- Resend (Resend, Inc.): sending transactional email (team invites, and the quotes, offers, and purchase orders you send) (US).
- AI provider (Google Ireland Ltd. by default): powering the in-app AI assistant; when you use it, the project, quote, customer, and product data needed to answer your request is sent to the provider (EU/US).
- Google Analytics (Google Ireland Ltd.): website traffic analytics, loaded only with your cookie consent (EU/US).
We do not sell personal data.
International transfers
We host data in the EU where possible. Where any transfer outside the EEA occurs, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.
Retention
We retain personal data for as long as your account is active and as needed to comply with legal obligations, resolve disputes, and enforce agreements.
Your rights
Subject to applicable law, you may request access, rectification, erasure, restriction, portability, and objection. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Security
We apply appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure.
Contact
VTS Solutions, Breitnerlaan 62, 2391 GC Rotterdam, The Netherlands. KVK 70168741. VAT NL002433367B42. Email: info@avitly.com.