Service
Still your job in year three
€19 / user / monthor €16/mo billed annually
After handover the same record carries device credentials, installed-unit history, tickets, and the maintenance plan you sold against it.
What's in Service
- Tickets & RMA
- Installed devices per site
- Credentials vault
- Maintenance contracts & hour ledgers
Read more on any of these
Support tickets
Track client issues and requests in a simple queue, linked to the project they belong to, so nothing gets lost after handover.
Learn moreRMA, the return that gets chased
Faulty gear goes back on a record instead of a sticky note. Each RMA carries the supplier it is going to, the serial, the installed unit it came off, the project it belongs to, an owner and a priority, and moves across a board whose stages you name yourself, because no two companies run a return the same way. The conversation lives on the RMA, so whoever picks it up next week reads what already happened instead of asking.
Learn moreInstallation tracking
After the offer is signed, track what's fitted, what's left, and where each project stands, so handover to aftersales is clean.
Learn moreMaintenance & service plans
Sell recurring service agreements and prepaid hour blocks against the gear you installed. Hours draw down as work is logged, warranty terms are tracked per plan, and low-balance alerts tell you when it is time to top up or renew.
Learn moreDevice credentials vault
Store logins, IP addresses, and passwords per device, encrypted at rest, so the install team has what it needs on site without hunting through old emails. Credentials sit outside every integration on purpose: no API key can read them, and no assistant has a tool that reaches them, at any level of access.
Learn moreDevice config files
Upload device config files, each linked to the exact product it belongs to, so the config travels with the gear.
Learn moreDesign it once. Sell it, install it, service it.
Avitly runs the whole install off one floor plan: quote, client-signed offer, bill of materials, rack layout, then device credentials and tickets after handover. Presales to maintenance, no re-entry.
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