Chat on tasks, tickets & RMAs

Beyond the project-wide conversation, every task, ticket, and RMA has its own small comment thread, so a discussion about one specific problem does not get buried in the general project chat.

Where to find it

Open any task, ticket, or RMA (RMAs are tickets under the hood, so this applies to them too). Its detail dialog has a Chat section near the bottom, below the item's own fields.

Using it

The composer works exactly like project chat: type a message, use @ to mention a teammate (they'll get a notification linking back to this exact item), and press Enter to send or Shift+Enter for a new line. Hover your own messages to edit or delete them.

Why it's separate from project chat

A project's general chat is for anything about the job as a whole. An item's own thread keeps a specific incident, return, or task discussion scoped to that one record, so anyone opening it later gets the full history of that particular problem without scrolling through unrelated conversation.

Tips

• A mention notification on a ticket or RMA opens straight to that item's dialog with the chat visible, so you land exactly where the conversation is.
• Visibility follows the item itself: if you can see a ticket, you can see and post in its thread. There is no separate permission for item chat.