Service
Project chat
A running conversation attached to the project itself, with @-mentions.
Project chat is a single conversation thread attached to a project, so discussion about the job stays with the job instead of scattering across email or messaging apps.
Open the chat
Go to a project and click its Comments tab. Messages appear in order, oldest at the top, with your own messages aligned to the right.
Send a message
- Type in the box at the bottom of the thread.
- Type @ followed by a few letters of a teammate's name to bring up a picker, then Enter or Tab to insert the mention. The name goes in as an @Full Name token, highlighted in the message.
- Press Enter to send, or Shift+Enter for a new line without sending.
Mentioning someone sends them a notification with a link straight back to this project's chat.
Edit or delete your own messages
Hover a message you sent and click the vertical dots menu that appears in its corner. Edit reopens the composer with the original text loaded; Delete removes it immediately (with a confirmation prompt). You can only edit or delete your own messages, not anyone else's.
Who can see it
Visibility mirrors the project itself: if your role can see the project, you can see and post in its chat. There is no separate permission just for chat.
Tips
- New messages appear instantly for everyone viewing the thread, without needing to refresh.
- For discussion tied to a specific task, ticket, or RMA rather than the project as a whole, see Chat on tasks, tickets & RMAs, which works the same way in a smaller thread on that item.